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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A popup will show up. It comprises exhaustive information about all the operations that you can perform on that particular page. Each pop-up window appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of instructional videos clarifying how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you are looking for, have a look at our extensive Frequently Asked Questions database, which covers questions asked by real individuals and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new articles in an attempt to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can touch base with our great team of client support engineers available 24x7 and eager to help you with any query. Each trouble ticket you submit will be replied to in less than 1 hour (the average response time is just 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 179085

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com